WH.Smiths

As an Online CRM/HR Executive at W.H.Smiths, I played a multifaceted role that involved diverse responsibilities contributing to the success of the company's online operations.

One of my key responsibilities was generating user feedback reports and harnessing the power of data analytics tools to enhance the performance of Funky Pigeon.com's online commerce services. By systematically analyzing user feedback and data, I was able to identify areas for improvement and implement data-driven solutions, thereby ensuring an optimal online shopping experience for customers.

In addition to my role in CRM, I provided technical customer support to address a wide range of issues related to website functionality, payment systems, and order tracking. My strong technical acumen enabled me to troubleshoot these issues effectively, providing prompt and comprehensive solutions to customers and enhancing their overall satisfaction.

Utilizing my proficiency in web development technologies such as HTML, CSS, and JavaScript, I played an instrumental role in resolving bugs and enhancing the website's functionality. This proactive approach not only contributed to improved user experiences but also helped maintain the website's technical integrity.

My expertise in data analysis, combined with my strong problem-solving skills and technical customer support capabilities, made me a valuable asset to the technical team at W.H.Smiths. My ability to leverage data insights and address technical challenges ensured a seamless online shopping experience for customers, contributing to the company's continued success.

My experience in this role equipped me with a solid foundation in CRM, technical support, and web development, skills that I have continued to build upon and apply throughout my career to drive positive outcomes and provide exceptional value to every organization I have been a part of.